Privacy Policy

General

在 乐为精密, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our website and precision manufacturing services, including CNC machining, injection molding, sheet metal fabrication, and aluminum material solutions.

Information We Collect

We collect personal details such as your name, company, email, phone number, and billing or shipping addresses when you interact with our site. We also receive project information like CAD files, engineering drawings, and specifications that you upload for quotes or orders. Payment details are processed securely through trusted third-party providers. In addition, we gather website usage data such as your IP address, browser, device type, and pages visited to help us improve your experience.

Cookies and Analytics

Our website uses cookies and analytics tools to keep the site functional, remember your preferences, and streamline quoting processes. These tools also help us understand how visitors use the site, which allows us to improve performance and provide more relevant content. You may disable cookies in your browser, but this may affect features such as file upload and instant quoting.

Private Messages

When using our services, you may exchange private messages (text, verbal, images, videos, locations, contact details) with us. We store these messages to deliver and improve our services, and as required by law.

Automatically Generated Information

When you visit our Website, we automatically log information such as your IP address, browser type, browser language, operating system, referring website, pages viewed, time spent on pages, and access times. We may also collect this information by using “cookies” in accordance with this Privacy Policy.

Each of these categories of information may constitute your “personal information.”

How We Use Your Personal Information and On What Grounds

We may use your personal information as follows:

To provide our manufacturing services, including CNC machining, injection molding, sheet metal fabrication, and aluminum material solutions.
To facilitate communication required to deliver our services, including sharing personal information when necessary to fulfill an order.
To operate, maintain, and improve our Website and services.
To respond to comments, questions, and provide customer support.
To send order confirmations, invoices, technical notices, updates, security alerts, and administrative messages.
To communicate about promotions, new services, materials, and other updates offered by us or trusted partners (with your consent).
To notify you about changes to our Website, services, or terms.
To analyze usage trends and improve marketing effectiveness.
To combine user information with other data for better service delivery.
To comply with legal requirements, enforce agreements, and protect rights.

We may also share personal information with authorities or third parties for legal, protection, or safety purposes, including fraud prevention and compliance.

The controlling and/or processing of your personal information is based on your consent, the performance of an agreement with you, compliance with a legal obligation, or our legitimate business interests.

How Long We Keep Your Personal Information

We do not retain personal information longer than necessary. Retention depends on the basis of processing:

Consent: Data is stored until you revoke consent.
Agreement: Data is stored up to seven years after the end of the agreement or resolution of any dispute.
Legal obligation: Data is stored for the period required by law.
Recruitment: Candidate data is anonymized after three months unless you opt in to remain in contact.
Cookies: Stored for a maximum of two years, depending on the type.

Third Parties

We engage third parties to perform functions on our behalf, including hosting, analytics, payment processing, shipping, tax calculation, and CAD file management. These third parties process your personal information only as necessary to perform services and under strict confidentiality obligations.

If your personal information is transferred outside your country, we ensure adequate protection in line with applicable laws, such as GDPR, through standard contractual clauses or other approved mechanisms.

Security

We implement technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. This includes encryption, secure servers, and restricted access.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. Transmission of personal data is at your own risk.

Children’s Privacy

Our Website and services are not directed to children under 16 years of age. We do not knowingly collect personal data from children. If we discover that we have collected data from a child, we will delete it immediately.

联系我们

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at: